FedEx is our overnight shipping carrier. 1.888.GO.FedEx or 1.800.463.3339. Please read the Terms & Conditions section below pertains to all orders without exception- walkin, phone, online.
IMPORTANT HOLIDAY INFORMATION 2018:
FedEx does not guarantee Next Day Air during the Holidays due to volume and weather conditions. It may take 2 days for delivery. During Thanksgiving, Christmas, and New Year’s Eve holiday time, the Alioto-Lazio Fish Co WILL NOT ship Live Dungeness Crabs; ONLY COOKED.
THANKSGIVING– Last day to ship is Monday, November 19th. This gives FedEx an additional day for deliveries during this holiday. Shipping on Friday, November 23rd will be available for FedEx Saturday service for an additional $25. Regular shipping will resume Monday, November 26th.
Christmas Eve and NY’s Eve fall this year on a Monday. Saturday Service is only available for certain destination zip codes for an additional $25 and does not work on Sundays.
CHRISTMAS – Last day to place orders is Thursday, December 13th at 5:00 pm PST. Last day we will ship is Wednesday, December 19th but the order must have been received by December 17th at 5:00 pm PST. All orders placed December 17th after 5:00 pm PST thru the 26th will be shipped Thursday, December 27th. Shipping on Friday, Dec. 28th may be availabe for FedEx Saturday Service Zip Codes at an additional $25. FedEx will be closed the December 25th and 26th. We suggest you open the packaging and drain the juices out. **If not eating until Christmas Eve – securely wrap for the freezer. Thaw overnight in the refrigerator.
NY’s – Last day to ship is Thursday, December 27th. FedEx will be closed January 1st and 2nd. We will start shipping again Thursday, January 3rd, 2018.
**Prices are subject to market conditions. If there are any supply shortages due to weather conditions, we will ship frozen cooked whole or section Dungeness Crabs if available.
Certain items are sold as an Add On Only to Crab Packages and not sold or shipped separately.
- IMPORTANT DELIVERY INFORMATION
The cut-off time for ordering a shipment (excluding Thanksgiving, Christmas, and NY’s Eve) is by 10 am PST to go out that same day. It may take 1 business day to process your order. Please allow 24-48 hours for your shipment to arrive after placing your order. Regular shipping days are Monday through Thursday for the next day delivery. FedEx Saturday Delivery is only available to certain destination zip codes for an additional $20. You must call in to order a Saturday delivery.
- Please allow 24-48 hours for your shipment to arrive after placing your order.
- Residential packages will be released to the door unless FedEx deems the area is not secured. We will not ship to P.O. Boxes, APO/FPO addresses, or any international addresses. Please use caution when shipping to apartments and other buildings sharing common areas. Alaska and Hawaii shipments are an additional $25 and may take 2 days to arrive.
- Commercial packages will be released only after signature.
REFUNDS/TERMS & CONDITIONS
All shipping sales are final. Once a package is marked as delivered and verified by FedEx as the correct delivery neither FedEx nor Alioto-Lazio Fish is responsible for the package. Please use caution when shipping to apartments or other buildings that share common areas. Any spoilage due to delayed shipping (weather/mechanical issues as referred to in the FedEx Service Guide) may be replaced (no guarantees) depending on circumstances and subject to review by Alioto-Lazio Fish Co.
**For all orders taken over the phone the customer agrees to our Terms and Conditions, this includes all shipping policies. These are available on our website as well as over the phone.